Honest comparison
PipeworkHQ vs Commusoft for UK gas engineers
Commusoft is an established UK field-service platform with real depth for larger service operations. PipeworkHQ is built for the one-to-twenty-five-engineer heating firm that wants power without enterprise pricing. Here is an honest comparison.
| What matters | PipeworkHQ | Commusoft |
|---|---|---|
| Pricing model | Flat per firm: Standard £49/month with 5 engineers included, then £12 per extra engineer. Professional £129/month (5 included, then £30). Solo £29 and Free £0 for one user. Talk to us above 25 engineers. Prices exclude VAT. | Price on request. Commusoft does not publish a GBP plan price on its UK product site; its enquiry flow says the product is designed for businesses with six or more staff (checked 26 July 2026). |
| UK gas focus (CP12 / Gas Safe depth) | Built for UK gas from day one: CP12, CP14, CP17 and Benchmark records are created and signed in-app. Legionella records and Part L dossiers are coming soon after release checks. You submit to the relevant scheme yourself. | An established UK platform with gas certificates and strong service-business depth, particularly for larger teams. |
| Heat-pump / MCS tooling | Indicative heat-pump planning on Professional: BS EN 12831-based room-by-room heat-loss calculations, radiator and buffer sizing, an indicative Boiler Upgrade Scheme checker and EPC lookup. It is not a certified MCS design. | Service-management led: we could not find built-in heat-pump design tooling publicly listed (as at 26 July 2026) — check their current features. |
| Contracts | No contracts. Monthly rolling with no minimum term; optional annual billing saves two months. | Terms and minimum commitment are not published on the product page; ask for them in writing with the quote. |
| Payments | Card payments from invoices and quotes use Stripe Connect, with payouts to your own account. Cash, cheque and transfer can be recorded manually. Tap-to-pay and pay-by-bank are coming soon. | Card payment integrations are available — check their current options and fees. |
| Data export — leave anytime | Leave anytime with no exit fee. A Xero-format invoice CSV and a complete owner-only account-and-file export are available today. | Ask about export scope and any offboarding process before you commit either way — and hold us to the same standard. |
| Accessibility commitment | A public accessibility statement with a WCAG 2.1 AA target, semantic structure and keyboard support throughout — led by a registered severely sight-impaired founder, so accessibility is designed in, not bolted on. | We could not find a public accessibility statement (as at 26 July 2026) — ask them directly if this matters to your team. |
Competitor details are indicative, drawn from publicly listed information as at 26 July 2026, and may have changed — always check their current pricing and features. These are the full prices — no VAT is added.
Where Commusoft is stronger today
We would rather you switch with your eyes open than feel sold to. These are real advantages Commusoft holds right now:
- Depth for larger service operations: asset management, service contracts and dispatching at a scale we do not claim to match yet.
- Years in market with established onboarding, training and enterprise reporting.
- A wider set of integrations built up over a long time.
Straight answer: If you run 25+ engineers with a service-desk operation, Commusoft’s enterprise depth may genuinely fit better today — that is the segment they are built for.
Why UK heating firms switch to PipeworkHQ
- No minimums and no annual lock-in: start free, pay PipeworkHQ monthly and cancel anytime.
- Published price: five engineers for £49/month flat, while Commusoft requires a sales quote and says it is designed for six or more staff.
- Indicative heat-pump planning is built into Professional for firms moving into renewables.
Try it against your current bill
Start free — no card, no contract — and keep Commusoft running alongside while you decide. If you leave, there is no exit fee; invoice CSV export is available today and a complete self-service account archive is coming soon.