Honest comparison
PipeworkHQ vs Commusoft for UK gas engineers
Commusoft is an established UK field-service platform with real depth for larger service operations. PipeworkHQ is built for the one-to-twenty-five-engineer heating firm that wants power without enterprise pricing. Here is an honest comparison.
| What matters | PipeworkHQ | Commusoft |
|---|---|---|
| Pricing model | Flat per firm: Standard £49/month with 5 engineers included, then £12 per extra engineer. Professional £129/month (5 included, then £30). Solo £29 and Free £0 for one user. Talk to us above 25 engineers. Prices exclude VAT. | Price on request. Commusoft does not publish a GBP plan price on its UK product site; its enquiry flow says the product is designed for businesses with six or more staff (checked 26 July 2026). |
| UK gas focus (CP12 / Gas Safe depth) | Built for UK gas from day one: CP12, CP14, CP17 and Benchmark records are created and signed in-app. Legionella records and Part L dossiers are still being release-checked and are not sold as available. You submit to the relevant scheme yourself. | An established UK platform with gas certificates and strong service-business depth, particularly for larger teams. |
| Heat-pump / MCS tooling | Indicative heat-pump planning on Professional: BS EN 12831-based room-by-room heat-loss calculations, radiator and buffer sizing, an indicative Boiler Upgrade Scheme checker and EPC lookup. It is not a certified MCS design. | Service-management led: we could not find built-in heat-pump design tooling publicly listed (as at 26 July 2026) — check their current features. |
| Contracts | No contracts. Monthly rolling with no minimum term; optional annual billing saves two months. | Terms and minimum commitment are not published on the product page; ask for them in writing with the quote. |
| Payments | Card payments from invoices and quotes use Stripe Connect, with payouts to your own account. Cash, cheque and transfer can be recorded manually. Tap-to-pay and pay-by-bank are in development, not available today. | Card payment integrations are available — check their current options and fees. |
| Data export — leave anytime | Leave anytime with no exit fee. A Xero-format invoice CSV is available today. A complete self-service Firestore-and-file export is being finished and is not yet advertised as available. | Ask about export scope and any offboarding process before you commit either way — and hold us to the same standard. |
| Accessibility commitment | A public accessibility statement with a WCAG 2.1 AA target, semantic structure and keyboard support throughout — led by a registered severely sight-impaired founder, so accessibility is designed in, not bolted on. | We could not find a public accessibility statement (as at 26 July 2026) — ask them directly if this matters to your team. |
Competitor details are indicative, drawn from publicly listed information as at 26 July 2026, and may have changed — always check their current pricing and features. All prices exclude VAT.
Where Commusoft is stronger today
We would rather you switch with your eyes open than feel sold to. These are real advantages Commusoft holds right now:
- Depth for larger service operations: asset management, service contracts and dispatching at a scale we do not claim to match yet.
- Years in market with established onboarding, training and enterprise reporting.
- A wider set of integrations built up over a long time.
Straight answer: If you run 25+ engineers with a service-desk operation, Commusoft’s enterprise depth may genuinely fit better today — that is the segment they are built for.
Why UK heating firms switch to PipeworkHQ
- No minimums and no annual lock-in: start free, pay PipeworkHQ monthly and cancel anytime.
- Published price: five engineers for £49/month flat, while Commusoft requires a sales quote and says it is designed for six or more staff.
- Indicative heat-pump planning is built into Professional for firms moving into renewables.
Try it against your current bill
Start free — no card, no contract — and keep Commusoft running alongside while you decide. If you leave, there is no exit fee; invoice CSV export is available today and the complete self-service archive is in release testing.