Honest comparison
PipeworkHQ vs Commusoft for UK gas engineers
Commusoft is an established UK field-service platform with real depth for larger service operations. PipeworkHQ is built for the one-to-twenty-five-engineer heating firm that wants power without enterprise pricing. Here is an honest comparison.
| What matters | PipeworkHQ | Commusoft |
|---|---|---|
| Pricing model | Flat per firm: Standard £49/month with 5 engineers included, then £12 per extra engineer. Professional £129/month (5 included, then £30). Solo £29 and Free £0 for one user. Talk to us above 25 engineers. Prices exclude VAT. | Per licence with multi-licence minimums — publicly reported from roughly £55 per user per month with a typical four-licence minimum, so a realistic starting point is about £220+/month (as at June 2026). Check their current pricing. |
| UK gas focus (CP12 / Gas Safe depth) | Built for UK gas from day one: CP12, CP14, CP17, Benchmark, Legionella (ACOP L8) and Part L photo dossiers, created and digitally signed in-app. You submit to the relevant scheme yourself — we never claim otherwise. | An established UK platform with gas certificates and strong service-business depth, particularly for larger teams. |
| Heat-pump / MCS tooling | Heat-pump and MCS design tooling on Professional: BS EN 12831-based room-by-room heat loss, radiator and buffer sizing, an indicative Boiler Upgrade Scheme checker and EPC lookup from the government register. | Service-management led: we could not find built-in heat-pump design tooling publicly listed (as at June 2026) — check their current features. |
| Contracts | No contracts. Monthly rolling with no minimum term; optional annual billing saves two months. | Typically sold on annual agreements with structured onboarding — check the current minimum term before signing. |
| Payments | Card payments, deposits on quote acceptance and tap-to-pay on the doorstep via Stripe Connect — payouts go to your own account. Open Banking pay-by-bank is in development, not yet available. | Card payment integrations are available — check their current options and fees. |
| Data export — leave anytime | Leave anytime: a full account export (customers, jobs, certificates, invoices and more) as a JSON archive, generated the same day you ask, plus a Xero-format CSV of your invoicing. No exit fees. | Ask about export scope and any offboarding process before you commit either way — and hold us to the same standard. |
| Accessibility commitment | A public accessibility statement with a WCAG 2.1 AA target, semantic structure and keyboard support throughout — led by a registered severely sight-impaired founder, so accessibility is designed in, not bolted on. | We could not find a public accessibility statement (as at June 2026) — ask them directly if this matters to your team. |
Competitor details are indicative, drawn from publicly listed information as at June 2026, and may have changed — always check their current pricing and features. All prices exclude VAT.
Where Commusoft is stronger today
We would rather you switch with your eyes open than feel sold to. These are real advantages Commusoft holds right now:
- Depth for larger service operations: asset management, service contracts and dispatching at a scale we do not claim to match yet.
- Years in market with established onboarding, training and enterprise reporting.
- A wider set of integrations built up over a long time.
Straight answer: If you run 25+ engineers with a service-desk operation, Commusoft’s enterprise depth may genuinely fit better today — that is the segment they are built for.
Why UK heating firms switch to PipeworkHQ
- No minimums, no annual lock-in: start free, pay monthly, cancel anytime. A four-licence minimum makes no sense for a three-engineer firm.
- Price: five engineers for £49/month flat versus a reported ~£220+/month starting point on multi-licence minimums.
- Heat-pump and MCS design tooling built into Professional for the renewables transition.
Try it against your current bill
Start free — no card, no contract — and keep Commusoft running alongside while you decide. If you leave, your data exports the same day.