What PipeworkHQ does for plumbers and heating engineers

Landlord and homeowner gas safety records, warning notices and service records. Fill them in on site, sign on the screen, and the customer gets a PDF.

Worth knowing: Eight certificate types today. Your Gas Safe number has to be on your account first.

Once you sign a certificate it cannot be edited. If something is wrong you void it with a reason and issue a new one, so the history is honest.

Bundles the certificates and paperwork for a job into one pack and emails it to the customer.

You do this yourself on their portal. There is no public way for software to do it for you.

Worth knowing: This remains your professional submission step. No reference number is ever invented.

Records beyond gas.

A page for your business with your logo and colours, the towns you cover, your accreditations and photos of recent work.

Worth knowing: You claim the web address after signup. Automatic setup is coming soon.

Enquiries from your page land in a list. Turn one into a customer without retyping.

Give the customer a choice, for example a like-for-like swap or a full upgrade. They accept on their own page and can pay a deposit by card.

Putting your page on yourfirm.co.uk instead of a PipeworkHQ address.

Automatic review sending is coming soon. You can save your Google review link and check planned requests, but a waiting request is not a sent message.

Plain-English steps for claiming your local business listings without exposing a home address.

Worth knowing: PipeworkHQ guides you, but does not connect the account. You claim and verify each listing on that company's website.

Create a job against a customer and property, put it in the diary and assign an engineer.

See which jobs still need an engineer and assign them.

Scan a QR code on your screen and your phone becomes the camera for that job. No app, no login.

Open the same saved dashboard screen on a phone or laptop with a one-time QR link.

Worth knowing: The link requires the same user to sign in, works once for 15 minutes and never carries a login session or customer details.

Photograph a paper diary page, check each saved draft against the original, then confirm the work and appointment before relying on the diary.

What is installed at a property, when it was last serviced and what was done.

Reminds the current property contact when a recorded appliance service is due.

Worth knowing: Uses the saved email or text preference and contact permission. A paid invoice is not required. Check the next service date on the appliance.

Carrying on in a plant room with no reception and syncing later.

Worth knowing: You can install PipeworkHQ to your home screen today. Full offline working and native phone apps are coming soon.

Numbered so the sequence cannot be broken, with a PDF and a payment link. Credit notes and cancellations handled properly.

The customer pays by card from the invoice or the quote. The money goes to your own account. We take no cut of it.

Worth knowing: You complete a short identity check with Stripe first, which can take a day or two. That is their requirement, not ours.

Record payments you took any other way so the books still balance.

Ask for a deposit when the customer accepts the quote.

A lower-fee alternative to cards for larger jobs.

Worth knowing: Coming soon after payment and legal checks are complete.

Taking a card payment on the doorstep with your phone.

Link the accounting software you already use.

Worth knowing: Coming soon. We are still testing each accounting connection.

Your invoices appearing in your accounts without you doing anything.

Worth knowing: Not available yet. We are still testing automatic sending.

Download your invoices in a format Xero accepts and import them.

Worth knowing: Today this is the most reliable route into your accounts.

Photograph a supplier receipt and it reads the supplier, date and amount for you to check and approve.

Worth knowing: Photos only for now, not emailed PDFs. Sending approved receipts to your accounting software is coming soon.

Connect your bank inside your accounting software, not here. Once accounting sync is released, PipeworkHQ will send the invoice and your accounting software can match it to the money.

Worth knowing: This is a deliberate boundary. We will not ask for access to your bank account. Check your bank and accounting plan because some feeds or services may carry a separate charge.

A VAT summary you can read off for your return.

Worth knowing: It is a report to help you file. PipeworkHQ does not file anything with HMRC.

Ask Mate about your jobs, invoices and customers. It can show links to the records you are allowed to open. It cannot change your records. Check its answer before acting.

Works out whether a tightness test passes, for both the current and the new edition of the standard.

What alarms are required, for England, Scotland, Wales and Northern Ireland separately.

Gas rate, pipe sizing, combustion air, ventilation and more.

Worth knowing: Three are free. The rest are on Solo and above.

Indicative room-by-room heat-loss calculations based on BS EN 12831 principles, with radiator sizing.

Worth knowing: Use professional judgement and your approved MCS design process. PipeworkHQ is not certified design software.

Design help and a check on whether a property looks eligible for the grant.

Worth knowing: The output is indicative to help you quote. It is not a certified MCS design.

Recording the hours an apprentice must log, with a mentor sign-off.

The account owner can download business records and uploaded files in a ZIP file. Keep the file and its short-lived download link private.

Import your existing customer list from a spreadsheet.

Worth knowing: Comma-separated files. Direct QuickBooks and Xero imports are coming soon.

Leave whenever you like. Monthly, no minimum term.